FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer!
We have tried to answer the most common questions. If you don't find your answer, feel free to contact us at support@bashful-baby.com
Products
Below are some common questions about our products
What exactly is Nuan Bamboo?
Nuan Bamboo our fabric blend of Bamboo viscose that is OEKO-TEX certified, meaning tested for harmful chemicals, and produced in small batches to minimize impact to our planet. There is a 5% blend of spandex to provide the additional mobility required for infants and toddlers' developing joints.
How is Bashful Baby Sustainable?
The harsh truth is, no clothing brand is 100% sustainable. When we make something that has higher quantities or neglect ethical standards in the industry, we are inevitably producing waste that can harm the planet. Instead we aim to be as sustainable as possible focusing on progress and process.
Is Nuan Bamboo Antibacterial?
Yes, but it really depends on the strain. Nuan bamboo fabric does have antibacterial properties, which make it effective against certain types of bacteria, helping to keep your baby’s skin safe and fresh. However, we are continually optimizing the fabric to enhance its performance and ensure it’s even more effective against a wider range of bacteria.
Is Nuan Bamboo Hypoallergenic and Eczema Friendly?
Yes! Our Bamboo Blend is GREAT for eczema or sensitive baby skin. #1 reason is that it is much more natural than other cheap alternatives such as polyester and gosh forbid it be Nylon or Acrylic. #2 reason is that it is processed just enough to avoid natural fiber allergies and rashes that could happen with 100% cotton or wool garments.
What size should I get?
Our Nuan Bamboo fabric is extremely stretchy, lasting up to 3x longer than other sleep sets. Honestly, even if you do get the size "wrong", you probably won't notice if it's just a bit off (there's a reason our sleep sets last so long)! For sizing guidance, please refer to our sizing guide here.
Orders
Below are some of are common questions about orders
How long does shipping take?
Shipping generally takes 5-7 days. We use ground shipping for our free shipping option for our members. If you would like express shipping, there may be additional fees which would show up at checkout.
What do you mean by bundle discount?
To decrease the number of times we send out individual packages to our customers (thank you all for the reorders!), we decided to add an incentive for buying all your baby's needs at once (or siblings' needs). Let's decrease shipping emissions and get perks along the way! Whenever you buy 3+ items, you get an automatic discount of 12%. Why 12%? Well it's just a tad bit better than 10% ;)
How can I get free shipping?
You can get free shipping by signing up for our membership by giving us your email below! Please note that by becoming a member you are subscribing to our newsletter as well.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How do I return an item?
We're so sorry that you need to return your product! Let us know what went wrong and we will do better! To return an item, please contact us at support@bashful-baby.com with your order number (found in your confirmation email or packing slip) and refer to our return policy for details! Specific instructions will be sent out depending on the package's situation. We have a small team, and will reply you within 48 hours! Thank you for understanding.
Which sale items can be returned?
Normally, yes-- for our sales marked down no more than 20% off. When our mark down is more than 20%, it is in clearance territory and we don't accept returns on those items.